![]() Users I spoke to couched it this way: “It’s going to be a long beta…” Yes. The exclusivity of the system does a lot to encourage people to speak highly of the app, and Rahul the founder’s post on First Round Review alludes heavily to this. I had the opportunity to discuss it with a few other users at Business of Software, as I was curious to see if I was alone in thinking the interface was obtuse. Thus Twitter is not short of people eager to share an opinion on it, signalling they’re users.ĭefault signatures read “Sent by Superhuman” or “Sent by Superhuman iOS”, depending on the platform being used. If it's important that others know who you know, using Superhuman is a neat way to do that. Not just anyone can get access to Superhuman, and thus its appeal: it provides cachet to technology and entrepreneurial types where product access is increasingly egalitarian. The macOS app uses Electron, which makes it far from fast or light-weight, and it’s not possible to right-click on anything in the app. The interface is further burdened by being non-native, both on iOS and macOS. Email with a command bar is cool, but esoteric custom interface stuff is a massive impediment to getting on with the app. My view having used it, is that Superhuman is basically an email client with a Slack-style ⌘ Cmd + K command bar, and a set of extremely unusual custom interface choices. In other apps, changing recipients breaks flow- you have to switch from writing to editing fields. We’ve designed Superhuman to keep you in flow.įlow: the mental state of enjoyment, full involvement, and energized focus Users of Superhuman are automatically signed up to a chain of automated emails that explain some of the goals behind the app. I’ve lightly edited my feedback and posted it below in the form of a review, so that it might be helpful for others evaluating email choices. Outside of the mail, my Mac is pretty much keyboard driven. So I tend to pound through my email doing GTD with one hand on the keyboard and the other hand mousing or track-padding. I don't use keyboard shortcuts heavily in Gmail because I found them to be unreliable, Inbox is slow to respond, and sometimes gets in the way, meaning the wrong commands fire. I’ve tended to wrap it in Kiwi on macOS to make it easier to switch between accounts (work G Suite, home Gmail). ![]() I’ve been a hardcore Inbox user: bundling, pinning, reminders. ![]() My own company has a cross-platform desktop app (not competing in any way!) and our products are used on macOS and iOS, so I’ve spent a lot of time over the years on native vs. I didn’t hear back from anyone, and the repeated requests for feedback and lack of engagement with feedback are incongruous, as are the underlying issues - all the more so when Superhuman is marketed as a product that makes the routine easier. The account manager thanked me and looped in the CEO, CTO and Head of Mobile. Once I’d had time to give it a good go, I took a few hours to think through the feedback, then wrote it up and sent it over. Once you start using it, the app, your account manager, and the CEO (through automated emails) all send you repeated requests for feedback and opinions. I was invited to use Superhuman in mid-March, and being a heavy Google Inbox user in need of a replacement, I signed up. ![]()
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